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I cannot transfer the amount via a bank transfer. What now?

If you cannot transfer the amount via a bank transfer, it may be because you are trying to enter the payment reference in the box reserved for an acceptance giro number.

Your bank will not recognise the number and it will therefore not process the payment. In most cases, you can enter the payment reference in the field for Remarks.

If this does not resolve your problem, we would advise you to contact your bank and ask them for assistance.

Note! Payments without a valid payment reference will not be processed.

If you can't find your answer please feel free to ask us

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