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I want to lodge a complaint

Do you want to lodge a complaint? Syntus is open to personal communication with its guests. You can reach us via any of the following channels:

  • Via our form. We strive to get back to you within five working days.
  • Via Facebook or Twitter. We are available on working days between 8 AM and 9 PM.
  • By calling +31 (0)88 - 033 13 60 (local rates apply). We are available 24 hours a day, 7 days a week.
  • Via our information points at the bus stations in Enschede and Apeldoorn.

If you are not happy with Syntus' response, there are four organisations with which you can lodge an objection:

If you can't find your answer please feel free to ask us

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